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See our plan lists

Kindly choose your preferred plan for each services and proceed to get quote

Plan A

  • 10 hours per month
  • Platform Support
  • 9am- 5pm daily communication
  • Error Management
  • Billable Additional Hours
Plan details

Plan B

  • 40 hours per month
  • Platform Support
  • 9am- 5pm daily communication
  • Error Management
  • Billable Additional Hours
Plan details

Plan C

  • 100 hours per month
  • Platform Support
  • 9am- 5pm daily communication
  • Error Management
  • Billable Additional Hours
Plan details

Plan A

  • 10 hours per month
  • Platform Support
  • 9am- 5pm daily communication
  • Error Management
  • Billable Additional Hours
Plan details

Plan B

  • 40 hours per month
  • Platform Support
  • 9am- 5pm daily communication
  • Error Management
  • Billable Additional Hours
Plan details

Plan C

  • 100 hours per month
  • Platform Support
  • 9am- 5pm daily communication
  • Error Management
  • Billable Additional Hours
Plan details

Plan A

  • Help Desk and User Support
  • Server Management and Maintenance
  • Network Management
  • Data Center Operations
Plan details

Plan B

  • Help Desk and User Support
  • Server Management and Maintenance
  • Network Management
  • Data Center Operations
  • Security Operations
  • Email and Messaging Services and more...
Plan details

Plan C

  • Help Desk and User Support
  • Server Management and Maintenance
  • Network Management
  • Data Center Operations
  • Security Operations
  • Email and Messaging Services
  • Application Support
  • Storage Management
  • Database Administration
  • IT Procurement and Vendor Management
  • Monitoring and Reporting
  • Compliance and Governance and more...
Plan details

Select Services

Fill the form below and select plan that works best for your company, if you need more clarification, you can request for a call too

Our location

10B, Admiralty Way, Off Freedom Way, Lekki

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Plan A

Section 1: Scope of Services

  • VFD Tech is responsible for establishing and maintaining an organizational process to provide support for the platform to customers.
  • Support services include diagnosing and resolving problems or performance deficiencies of the platform.
  • VFD Tech commits to providing on-demand tasks, responding to incidents, keeping clients informed of progress, participating in troubleshooting efforts, providing reports and root cause analysis for major incidents, and analyzing change requests.
  • Incidents can be reported via email or phone calls based on severity and client tier package. Telephone support is provided on a business day basis (9:00 AM to 5:00 PM WAT) with an additional email-based support system.
  • VFD Tech categorizes and handles reported problems through three service tiers.

Section 2: Incident Priority Levels

  • Incidents are categorized into four priority levels (1 to 4) based on the impact on the platform and customer’s ability to use it.
  • Each priority level has a defined response and resolution timeframe during business hours (9 am to 5 pm, Monday to Friday).

Section 3: Pricing and Terms of Payment

  • Three service types (Clause A, Clause B, Clause C) with corresponding hours, coverage, fixed monthly fees, and outside package hour rates.
  • Payment terms include 100% payment of the monthly fee at the start of each period and 100% invoiced surplus hours at the end of the month.
  • The quote excludes logistics for on-site work, and the agreement is valid for 12 months or until replaced.

Section 4: Other Considerations

  • The quoted amount excludes withholding tax.
  • All payments must be made in cleared funds without deductions for taxes or other fees, except as required by law.
  • The proposal is valid for 30 days.
View Full Agreement

Plan A

Help Desk and User Support

• First-level and second-level support for end-users, including ticket resolution.
• Remote assistance and troubleshooting for technical issues.
• 3RM Level RMA process management with OEM

Network Management

• Network monitoring and troubleshooting.
• Router and switch management.
• Firewall and security device management.

Security Operations

• Security monitoring and incident response.
• Security information and event management (SIEM).
• Vulnerability scanning and assessment.

Email and Messaging Services

• Email hosting and management.
• Spam and malware filtering.
• Archiving and compliance management.

Print and Document Management

• Print server management.
• Printer maintenance and support.
• Document scanning and archiving.

Storage Management

• Storage provisioning and management.
• Backup and data recovery services.
• Data archiving and tiering.

IT Procurement and Vendor Management

• Hardware and software procurement.
• License management and compliance.
• Vendor relationship management.

Monitoring and Reporting

• Infrastructure and application monitoring.
• Performance reporting and analytics.
• Capacity planning.

Asset and Inventory Management

• Hardware and software asset tracking.
• Inventory management and reporting.
• End-of-life (EOL) equipment disposal.ent.”

User Account and Access Management

• User provisioning and deprovisioning.
• Access control and permissions management

Plan B

Server Management and Maintenance

• Server provisioning and configuration.
• Patch management and updates.
• Backup and disaster recovery planning and execution.

Data Center Operations

• Data center maintenance and operations.
• Hardware procurement and lifecycle management.
• Virtualization and cloud infrastructure management.

Application Support

• Application deployment and updates.
• Performance monitoring and tuning.
• Troubleshooting and issue resolution.

Database Administration

• Database installation and configuration.
• Performance tuning and optimization.
• Data backup and restoration.

Compliance and Governance

• Regulatory compliance management.
• Security policy enforcement.
• Auditing and reporting.

Advanced Endpoint Management

• Desktop and laptop provisioning and management.
• Mobile device management (MDM) and BYOD support. 

Remote Infrastructure Management (RIM)

• Remote monitoring and management of IT infrastructure.
• Offsite support and troubleshooting.

Cloud Services Management

• Public and private cloud management.
• Cloud cost optimization.
• Cloud security and compliance.

Disaster Recovery and Business Continuity

• Disaster recovery planning and testing.
• Backup and replication services.
• High availability and failover configurations.

Training and Knowledge Transfer

• End-user training.
• IT staff training and certification.
• Documentation and knowledge base development

Plan c

Help Desk and User Support

• First-level and second-level support for end-users, including ticket resolution.
• Remote assistance and troubleshooting for technical issues.
• 3RM Level RMA process management with OEM

Network Management

• Network monitoring and troubleshooting.
• Router and switch management.
• Firewall and security device management.

Security Operations

• Security monitoring and incident response.
• Security information and event management (SIEM).
• Vulnerability scanning and assessment.

Email and Messaging Services

• Email hosting and management.
• Spam and malware filtering.
• Archiving and compliance management.

Print and Document Management

• Print server management.
• Printer maintenance and support.
• Document scanning and archiving.

Storage Management

• Storage provisioning and management.
• Backup and data recovery services.
• Data archiving and tiering.

IT Procurement and Vendor Management

• Hardware and software procurement.
• License management and compliance.
• Vendor relationship management.

Monitoring and Reporting

• Infrastructure and application monitoring.
• Performance reporting and analytics.
• Capacity planning.

Asset and Inventory Management

• Hardware and software asset tracking.
• Inventory management and reporting.
• End-of-life (EOL) equipment disposal.ent.”

User Account and Access Management

• User provisioning and deprovisioning.
• Access control and permissions management

Server Management and Maintenance

• Server provisioning and configuration.
• Patch management and updates.
• Backup and disaster recovery planning and execution.

Data Center Operations

• Data center maintenance and operations.
• Hardware procurement and lifecycle management.
• Virtualization and cloud infrastructure management.

Application Support

• Application deployment and updates.
• Performance monitoring and tuning.
• Troubleshooting and issue resolution.

Database Administration

• Database installation and configuration.
• Performance tuning and optimization.
• Data backup and restoration.

Compliance and Governance

• Regulatory compliance management.
• Security policy enforcement.
• Auditing and reporting.

Advanced Endpoint Management

• Desktop and laptop provisioning and management.
• Mobile device management (MDM) and BYOD support. 

Remote Infrastructure Management (RIM)

• Remote monitoring and management of IT infrastructure.
• Offsite support and troubleshooting.

Cloud Services Management

• Public and private cloud management.
• Cloud cost optimization.
• Cloud security and compliance.

Disaster Recovery and Business Continuity

• Disaster recovery planning and testing.
• Backup and replication services.
• High availability and failover configurations.

Training and Knowledge Transfer

• End-user training.
• IT staff training and certification.
• Documentation and knowledge base development

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